Frequently Asked Questions

General

How much does Jammit Cost?

Jammit software is free. The songs range from $1.99 per song to $5.99 for premium songs.

What platforms or formats are currently available and what’s coming soon?

Jammit is currently available for the iPad, iPhone, iPod Touch, Mac and Windows desktop.

Can I use my first generation iPhone?

No. Jammit works on iOS devices 6.0 or higher

How do I find my Jammit version number?

Open up your Jammit app. Go to your Library and click on any song. Once a song is open, click/press the “Jammit” logo on the Jammit player. That will open up a window, which will tell you which version number you have. In Mac OS X, click on the Jammit menu item and select About Jammit. For Windows, click on the Help menu item and select About Jammit.

Will there be new versions of Jammit and how can I sign up be notified about them?

Yes. New versions of Jammit will be released as we continue to make improvements. Sign up for our newsletter to be notified about Jammit updates and all things Jammit.

How do I update my Jammit app?

1) If there is an update available in the App store: Follow the instructions which will replace your current Jammit app with the essential Jammit upgrade. On the Mac OS X version and Windows, under the Jammit menu item you can check for updates

2) Update your previously purchased songs: Sign in to your Jammit application. Click on the “Account” button (look under the File menu for Mac OS X) and select “Check Purchases”. If there is content to update, you should get an alert indicating that you have several songs to download. These will effectively replace all the Jammit tracks that you have previously purchased with the latest versions fully compatible with the new app. Please note that you will need to be connected to the internet in order to perform this function.

Will there be other versions of Jammit in languages other than English?

Yes. Jammit will be released in other languages. However, the great library of songs on the Jammit platform will continue to be the original master recordings in English.

Will there be a blind compatible version of Jammit?

Yes. There are plans to create an assistive version of Jammit using Apple’s Accessibility API.

What does the Facebook “Share” button do (iOS only)?

The first time you use it, it will ask you to log in to Facebook using your Facebook username and password. It will then ask you if you would like to accept postings from the Jammit device. If you decide to accept, each time you press the Facebook “Share” icon, you will be asked if you would like to post the following message on your Facebook wall: “(your name) is jamming with the original master multi-tracks of “song name” by “artist” on Jammit!”

My login for Facebook isn’t connecting. What should I do?

Go to Facebook.com and to your Account setting to ensure you are using the correct username and password. Also, be sure that you are connected to the internet properly.

I don’t have a Facebook account and would never use the “share” function. Can I remove it from the user interface?

If you disable the Facebook functionality in your settings area, the Facebook button will not appear in the user interface.

I accidentally deleted the Jammit App from my device. What should I do?

Deletion of the App will require a re-installation. Once you’ve installed the app, you can log in with your ID and password as you have previously done. The Jammit App will detect that the songs you had purchased are not on your device and will give you the option to download them.

Account Information

I’m having a problem accessing my account.

The most common problems that prevent users from successfully logging in are as follows: Lack of Internet Connectivity : Check your internet connection from the device by starting another application that uses the Internet. For instance, start your browser and visit Jammit.com or another site. If the site is displayed, you have a good Internet connection. Incorrect Account Name and/or Password: You may have entered your username incorrectly. If you signed up for Jammit using your iPad, iPhone or iPod touch, you received a “Welcome” email that includes your username. Search your email for “Welcome to Jammit !” in the subject line of your emails. This email will provide you with your username. If your password is incorrect, use the “Email My Password” or "Forgot Password" option in the app.

How many devices can I authorize or install?

You can share the content that you purchase on up to 3 of your personal devices.

How do I de-authorize a device?

Press the "Library" button in the top left corner of the screen, then select "My Account" (top left corner) and press "Deauthorize Device." (for Mac OS X and Windows, you can de-authorize from the File menu. Please note that doing so will remove all content from the device and use of Jammit on the device with your account will no longer be possible.

I want to re-authorize a device I previously de-authorized by mistake, what do I do?

A formal request will need to be submitted to Jammit with details of the original reason for your de-authorization.

How does the login and log out process work?

In order to discourage illegal file sharing, you only have access to the content that you have purchased by logging in to your Jammit user account. Once you’re logged in and you’ve downloaded your purchased songs, it’s not necessary to be connected to the Internet to use Jammit.

Why would I use the sign out button?

Sign out if you are sharing a device or would like to access another Jammit account on the same device. It’s also worth noting that even though a device may be used by more than 1 Jammit username (account), each user can only play the songs that have been purchased by the username that is logged in.

How do I sign out of my account?

When using the app on your device, go to the Library and in the top left corner, click on “My Account”. (Pull down the File menu for Mac OS X or WIndows). From there, select “Sign Out”. If you want to sign out of your account on the Jammit.com website, simply click the Log out link on the top right of the website.

How do I update my account information?

Account information is updated on Jammit.com. To update your account information, visit Jammit.com. Log in with your account name and click “My Profile”. With the Account section of “My Profile”, you may change your password. The “Personal Information” section of “My Profile” allows you to update your age range and the devices you own.

How do I change my password?

Account information is updated on Jammit.com. To update your account information, visit Jammit.com. Log in with your account name and click “My Profile”. With the Account section of “My Profile”, you may change your password. The “Personal Information” section of “My Profile” allows you to update your age range and the devices you own.

How do I change my username?

Account information is updated on Jammit.com. To update your account information, visit Jammit.com. Log in with your account name and click “My Profile”. With the Account section of “My Profile”, you may change your password. The “Personal Information” section of “My Profile” allows you to update your age range and the devices you own.

App Features - General

Can I download the iOS Jammit app from the Jammit website or can I only download it at the Apple App store?

You can download the Jammit app for free at the Apple App store.

How do I access demo songs?

For your iOS device, you can access the demo songs by clicking on the "Try It Out" button on the Jammit App login screen. Newly created accounts will have the demo songs entitled to their account. For Mac OS X users, your demo songs will entitled to your newly created account.

What is an “iso” track?

An iso track is short for isolated track. In Jammit, the part that you want to learn to play is the iso track. An example of an “iso” track is Richie Blackmore’s guitar on Smoke on the Water, Neil Peart’s Drums on Limelight and others. Jammit songs may have a 1 or 2 “iso” tracks and the isolated instruments may be guitar, bass, drums, vocals and/or keyboards. Jammit will likely also release other instruments on isolation tracks for specific songs.

What is the band track?

The band track is everything minus the iso track. An example of this would be Foreigner’s Juke Box Hero without the guitar part.

What is a click track? Why is it there?

The click track provides a timing reference for you to play with the band and/or iso track. This is like a metronome device used to keep time during practice. The click track on Jammit songs is matched exactly to the down beats of the original master recordings.

What is the user track?

The user track is the track that you record onto.

What is the blank fader channel for?

This fader is not used when a song only has one ISO track.

How do I change the click track sound?

In iOS (iPad, iPhone, iPod touch) press the little gear icon and select click sound to be able to choose between a cowbell or side stick. In OS X and Windows, select the preferences under the Jammit menu item at the top of your screen.

How do I navigate to a particular section of the song?

By pressing on the little arrow in the green circle by the time line above the scrolling waveform, you can navigate instantly to any of the available song sections.

What happens when I touch the “i” symbol on the top right corner of the iOS version of Jammit?

Information about the song you have loaded will appear. This includes an image of the album cover, information about the release, the songwriters, the BPM (beats per minute) and tuning.

What happens when I touch the “e” symbol on my iOS version of Jammit?

This will display the options you have for your recorded track. You can erase the recording or email the recording you’ve made on the “User” track to your friends or teacher.

How does the timeline work?

The timeline green ball shows you where you are in the song and can also be slid for fast navigation.

Why is the waveform displayed?

The waveform can also be used for fine-tuned navigation. You can slide the waveform to the left or right to rewind or advance your playback position within the song.

Why do I hear some of the song even when “Band” is muted out?

Older recordings may have been tracked live and you can hear some of the other individual instruments through the bleed in the room when they were recorded. Also, sometimes the rights holders feel it necessary to embed some of the mix into the isolated tracks in an attempt to deter illicit use.

App Features - Looping

What are the looping and vari-speed functions?

By pressing the loop button (the second button at the bottom of the application next the “Slow” button) you engage the looping feature of the software. The default loop length may be adjusted in the preferences. You can drag the start and end points of the looped section over the waveform display to make the looped region longer or shorter.

How do I loop sections I want to learn in the song?

Go to the part of the song you wish to loop and then press the “Loop” button (the second button at the bottom of the application next to the “Slow” button). When the button is pressed, a white loop will appear on top of the green waveform at the bottom of the application. In iOS, you may increase the loop length by using your fingers on the white loop and stretching it to increase the loop length.

How do I change the default loop length in my iOS app?

Press the little gear icon in the top right hand corner and select the default loop length option.

App Features - Slowing Down a Track

How do I slow down a track?

Press the “Slow” button on the transport controls of the application. This button acts as a toggle and can be used to switch between slow and normal speed playback. In iOS, press and hold the Slow button to reveal the variable slow down menu

Is the pitch of the song affected when I slow down the track?

No. The song is played at a slower speed but the pitch remains the same.

Does Jammit support variable speed slow down?

Yes. In iOS, press and hold the Slow button to reveal the variable slow down menu. In Mac OS X and Windows you can adjust the slow down rate in the Controls menu.

App Features - Notation: Scores & Tablature

In iOS, how do I see the score while I’m playing along?

  • iPad: Press the "Score" button on the top center of the screen
  • iPhone/iPod touch: Press the music note icon on the right hand side

Can I alternately see the score or the tablature while I’m playing along?

Yes. Two icons in the upper right section of the player on iOS allow you to select Standard Notation ( G Clef Symbol ) or Tab Notation (Fretboard icon).

If there are multiple instruments parts how do I select the corresponding notation?

At the top of the screen there will be buttons for each part (i.e. guitar 1, guitar 2, drum 1, drum 2). Additionally, when you view the notation, it will reflect the chosen isolated instrument part such as guitar 1 or guitar 2.

How do I expand and collapse the score page on an iPad?

On the iPad, double tap the notation to expand or collapse from full-page notation mode.

I’m a drummer and I’m not familiar with reading notation. Is there a way I can find out which notes represent the drums/cymbals I should be hitting?

Yes. Specifically, during Drum song playback, there will be a “Key” button which appears only in Notation mode. Tapping the “Key” button will reveal the legend that describes the notes that correlate to specific drums.

What does the “Link Score to Scrollbar function do in iOS?

Link Score to Scrollbar synchronizes the timeline scrollbar to the notation so you can instantly see the score move to wherever your finger slides the scrollbar. While this can be useful to spot through a song and navigate through the notation in real time without pressing play, you may find that the scrollbar response is slower with this function enabled.

App Features – Recording

How do I record my performance?

Proper recording into Jammit on an iOS device requires a pair of headphones with a built-in mic. That mic can pick up the sound of your instrument in the room as you listen through the headphones. Other input devices like the Griffin GuitarConnect Cable or the IK Multimedia iRig can allow you to plug an output from your amp simulator hardware directly into your device. You can monitor your instrument through Jammit as you record so you’ll be able to hear yourself while recording.

How do I record my performance using my guitar amplifier?

Proper recording into Jammit on an iOS device requires a pair of headphones with a built-in mic. That mic can pick up the sound of your instrument in the room as you listen through the headphones. Other input devices like the Griffin GuitarConnect Cable or the IK Multimedia iRig can allow you to plug an output from your amp simulator hardware directly into your device. You can monitor your instrument through Jammit as you record so you’ll be able to hear yourself while recording.

How do I record using a direct output on my effects processor or amp simulator?

Input devices like the Griffin GuitarConnect Cable or the IK Multimedia iRig can allow you to plug an output from your amp simulator hardware directly into your device. You can monitor your instrument through Jammit as you record so you’ll be able to hear yourself while recording.

How do I hear the instrument I’m playing when I‘m recording?

You can monitor your instrument through Jammit as you record so you’ll be able to hear yourself while recording. Make sure you're in "Record/Listen" mode (located in the settings menu for iOS and at the top/front of the user interface for OS X) in order to hear yourself while playing and hear what you've recorded afterwards.

What is the “Play Along (formerly Input Only)” mode in the recording settings used for?

If you’d prefer to hear the instrument input sound coming through the USER track/fader instead of the sound of the track you may have previously recorded, you can use Play Along mode in the recording settings. This can be useful if you would like to work out a part while playing the other tracks in Jammit without recording. If you’d like to capture your performance and hear back your recording, you must return to Record/Listen (formerly Auto Input) mode.

What is the “Record/Listen(formerly Auto Input)” mode in the recording settings used for?

Record/Listen mode allows you to hear your instrument input as you are recording it and then hear what you’ve recorded on playback. It is recommended that you record using Record/Listen mode (default).

Why do I need to use headphones when I record?

If you do not use headphones while recording, the playback from the App will be heard by the built in mic of your iPad.

What are the 2 recording modes for iOS?

  • Section mode: Pressing the record button while the app is idle will automatically put you in record ready for the entire song section that you’re currently parked on. You can drag the beginning and end of this region if you’d like to change the recording duration. The pre-roll is set in the preferences menu.
  • Punch mode: Pressing record while you are playing the song will immediately start recording until you press record again (to punch out) or press the pause button.

How do I change the default pre and post roll?

Default pre and post roll can be changed in the preferences menu.

Where does my recording end up once I’ve recorded it using iOS?

Your recording is stored on the device. It can be emailed and/or erased using the “e” button.

How do I share my recording with others?

When you finish recording, press the "e" button at the top of the screen to reveal the email recording function. You must have your Mail application set up properly and be connected to the Internet for this to work.

Can I plug my guitar, bass, keyboard or microphones into my device and record them with Jammit?

Yes. To do so, you will need an input device like the Griffin GuitarConnect Cable or the IK Multimedia iRig which will allow you to plug an output from your amp simulator hardware directly into your device.

What are my options for getting a high quality recording of my performance into Jammit?

While Jammit is no substitute for your favorite recording software, it can be a great “scratch pad” for recording ideas and capturing your performance for learning purposes. The cleanest way to record into Jammit is to use 3rd party analog input interfaces like the Griffin GuitarConnect Cable or the IK Multimedia iRig. You can also use the built –in microphone in your device. In either case, you must use headphones in order to isolate the part that you’re recording from the sound of the other tracks coming from Jammit.

Content & Song Downloads

How do I purchase a song?

New Jammit songs can be purchased as an in app purchase (iPhone, iPod touch and iPad) by pressing the store button. You can also purchase songs directly from Jammit.com. This is preferable by many as you can take advantage of coupons, discounts and special pricing that you cannot as in In App purchase.

Why do some songs cost more than others?

Jammit is required to license the original master recordings. The licensing requirements are directly related to Jammit pricing.

How do I access my song library in iOS?

Simply open up the Jammit application by pressing the Jammit icon on your device. Then go to your "Library" by pressing on the "Library."

How do I start the song?

Within your song library, you will see a list of all songs you have purchased and are available to play. Simply click on any song and press the play button to start the song.

How can I move my Jammit Song Library to a new device?

In order to move a song onto your device, you must purchase or redeem it using a named account on Jammit.com, or purchase the song within the app using the "In Application Store".

Can I share the songs in my library with a friend?

No. Jammit songs are original master recordings. As such we must license them and produce them to work in the way that Jammit does. The App does not provide a way for you to share the recordings and doing so is a violation of applicable laws.

I’ve purchased a song from the Jammit store and it’s not showing up in my library. How do I check for new purchases?

Press on the Library button in the top of the screen, then select My Account (top left corner for iOS or select “File” menu on Mac OS X and Windows) and press Check Purchases. It’s important that you have a good Internet connection during this process.

I purchased one or more songs and the download started, but I lost my Internet connection. Will my song download again?

Yes, it will continue download the next time you get your Internet connection.

Is there a way to copy songs into Jammit instead of downloading them?

At present, content may only be delivered to Jammit via the Internet and Jammit’s download process.

How do I sort my purchased songs library?

In your library there are sort category buttons at the bottom of the screen. You can sort by Song, Artist, Instrument, or Most Recent.

My favorite artist/song isn’t in the library. How can I get Jammit to add it?

Send an email to songrequest@jammit.com with your request.

How do I remove a song from my device (iPad, iPhone)?

Swipe to the right on a song title. This will reveal a “Delete” button that allows you to delete the song from the device you are using. Doing this also sets the song to “Disable Download” in the “My Content” page on the Jammit.com site for your account. You can change this later if needed.

Is there an easy way to remove all of my songs from one device and not the others?

Songs must be removed one at a time.

If I remove a song from one of my devices, will it be removed from my other devices too?

No. Removal of the song from one device will not affect the others. You may also re-enable sync of a deleted song by setting it for download in the “My Content” page on Jammit.com

Is there a way to control which songs are synchronized with each of my devices?

Yes. Log into your account on Jammit.com. Click on the “My Content” link. This will lead to a list of your songs in the “My Content” page. This page allows you to select a device and control which songs will download to the selected device.

What should I do if I sell my device (iPad, iPhone) so that I still keep my purchased songs?

The songs you’ve purchased are always associated with your Jammit.com username and account. Prior to selling your iPad, de-authorize the device. This is done by clicking "My Account" > "De-Authorize". Following this, you can connect with your new device and the songs will be downloaded to it.

What should I do if my device is stolen?

Immediately change your Jammit password. This can be done using “My Profile” on Jammit.com. Additionally, notify us via email.

What should I do if my device is damaged or lost?

Immediately change your Jammit password. This can be done using “My Profile” on Jammit.com. Additionally, notify us via email.

Jammit Product Information

What is Jammit?

Jammit is the first music software solution that isolates individual audio tracks from the original multi-track masters spanning the history of popular music from the 1960s to present.

How does it work?

Jammit songs are created from the original multi-track master tapes that have individual control over each instrument. Jammit software gives you this type of control over the element in the mix that you want to isolate and learn to play. For example, the guitar version of a Jammit-authored song will allow you to adjust the level of the guitar independent from the rest of the mix.

Why does Jammit only use the original recordings of songs?

Jammit formatted content is derived only from the original master recordings and not re-recorded cover versions. As musicians ourselves, we know the difference between a copy and the real thing...and you will too. Jammit engineers painstakingly re-create the sound of the final mix using the original multi-track recordings that we all know and love. The result is an incredible play-along experience!

Do the original artists get paid for the songs that are on Jammit?

Yes. We have licensed all of the original records from the corresponding rights holders and ensure everyone gets paid accordingly.

Why is it important to isolate an instrument?

Learning music is difficult. Most of us are motivated to learn to play songs that we love to listen to. The problem occurs with trying to figure out what the instrument is doing within a dense mix. If playing the part authentically is important to you, then being able to hear that instrument by itself is the key to learning how to play it exactly the way it was recorded originally.

How many parts are isolated in each instrument version?

Some songs have two isolated parts; some have only one depending on the arrangement of the song.

How does the production process of a Jammit song work?

Jammit songs go through an involved production process of licensing, finding master tapes, digital transfers, mix re-creations, stemming, transcribing and authoring before it hits your device.

How long does it take for Jammit to “Jammit-ize” an original recording?

Jammit licenses songs before creating Jammit versions of them. Once licensed, Jammit must retrieve the original master recordings, re-engineer them, and mix them down to work with Jammit. This ultimately results in the great features and experience that Jammit provides.

What is the easiest way to be notified of new Jammit recordings that are available?

Sign up for our newsletter. Click here if you would like to join our newsletter now.

Jammit Technical Support (Application Questions)

I try to sign up with the app, but it will not let me?

Make sure you have Internet connectivity, use a unique username and a unique email address that is not registered with any other Jammit.com account.

I try to sign in with the app using my username and correct password, but it will not let me?

Make sure you have Internet connectivity, You may need to request email of your password within the app.

Why doesn’t the store within the app not show any products?

You may have a problem with your Internet connection.

I try to use my iTunes account and password when prompted during checkout, but it is not accepted?

iTunes accounts must be maintained using iTunes. Check your account in iTunes and reset the password if necessary.

I successfully purchased songs within the app, but it does not download songs?

Be sure to log into the App with the account you used to make the purchase. Once you login, the App will normally check to see if you have new downloads available. You can also click "My Account: Check Purchases" within the Library.

I downloaded the iOS app, but it will not start. What should I do?

Download and install a new copy of the App by going to Jammit.com and clicking the “Download” link.

I downloaded and installed the app, but when I click “Try it Out”, the songs are never shown?

Make sure you have Internet connectivity. The “Try it Out” feature must connect to the Internet to perform the demo functions of Jammit.

When I tried to use Jammit on my device (iPad, iPhone, iPod touch), the app indicated that I must de-authorize another device to use Jammit. What does this mean?

You are allowed to use the app on up to 3 different devices. If you have received this message, you need to go to one of your other devices and de-authorize it. De-authorizing on other devices will result in that device not being usable with Jammit.

During Playback my device goes to sleep and playback stops. How do I fix it?

Check your device "Auto-Lock" feature. Auto-lock is similar to a screen saver. It puts the device to sleep after some number of minutes. You can change this setting so that downloads and song playback do not stop when the device goes to sleep. Change the auto-lock setting by Clicking "Settings > General > Auto-Lock" and set the setting to Never. Also, you may need to turn restrictions off in the settings panel to allow the Auto-lock change to be made.

Jammit is installed, but when I try to load a song and use the Jammit features, I experience problems.

Examples:

  • Song loads but does not play
  • Song plays but audio does not sound correct
  • Song plays but notation does not show
  • Song plays but notation does not scroll during playback
  • Song plays but notation does not change on song section seek or rewind
  • Etc.

If this problems is only experienced on some (but not all) songs, there may be a problem with the song content itself. Delete the song by performing a swipe motion to the right on the song title in the library. This will reveal a “Delete” button.

  1. Click Delete
  2. Use a browser to log into Jammit.com
  3. Click on the “My Content” link
  4. Select your device ID using the dropdown control
  5. Click “Enable Download” button adjacent to the song(s) you have deleted.

In the App go to the Library and click “My Account > Check Purchases”

If the problem persists after download, contact Jammit Support.

My songs play, but when I use record it is problematic (it does not record at all, records but nothing can be heard, or records with the song audio on top of what I am trying to record ). What should I do?

Make sure your mic is not obscured or blocked. If you wish to record only what you are playing or singing, you will need to use headphones while recording. This will prevent Jammit playback from bleeding into the mic.

When trying to email my recording, an email is created and sent, but I never receive it?

Some mobile device email software will start and allow you to create and send an email. However, the email is not actually sent until an Internet connection is available. Make sure you have an Internet connection.

Songs begin to download, but get stuck in the middle of downloading?

Stuck downloads are typically the result of an interrupted Internet connection. Make sure you have a stable Internet connection.

Only some of my songs appear in the library.

Ensure that Internet connectivity was not lost; Ensure that Auto-Lock is set to never ( Auto-lock makes the device go to sleep after X minutes and this will interrupt the download process );

Also check the device space available using Settings > General > About ( and review Available - Jammit Songs are typically 10 to 70 mb in size, so this amount of space x 5 is needed as a minimum ).

I purchased songs, but when I click "Check Purchases" in the App, no new songs are shown as ready for download

Ensure Internet Connectivity; If Internet connectivity is in place, go to the My Content page on the Jammit.com site. Verify that the songs you purchased are in the My Content page. If the songs are in the My Content page, ensure that they are already set to download for the device you are using (the Jammit equipped device). If the songs are not set for download, enable them to download.